taylor healey group design and implement revenue management improvement strategies so our customers improve and accelerate their path to market.
the taylor healey group aims to be the supplier of choice for Australian business in the design, delivery and implementation of sales and client management effectiveness. We do this for small, medium and large corporations. We work on delivery mechanisms that enable any business to maximise their revenue through these goals.
Our Values - or - Your Rights as a Client!
Instead of detailing the values and behaviours of our people, we would rather describe the experience and expectations our clients should receive.
Understand My Business
Show me that you know my business and speak to me in revenue and profit improvement language.
Tell it like you see it - both what's wrong, but also what's right. Criticise constructively.
Get Into My Business
Become involved in the business. Be visible - ask questions, but don't be disruptive.
No Surprises Please
Let's determine needs together.
Think hard about my problems. Put my needs first. Be available. Let me know what you think without me asking.
Give me something that is better than anything before. Make me stand out.
Make your relationship with me personal and continuous and don't pass me along to others unless it is for my benefit, and keep our business confidential.
Get things done. Respond to my needs fast and produce quick results, because I probably have more needs.
Give me superior value for money whilst I recognise the need for a fair price.
Treat Me Like A Person - Not Just An
Treat me as an equal. Deal with me one-to-one. Advise me closely on related matters even if you're not being paid for it.